Frequently Asked Questions
See below for answers to our Frequently Asked Questions at Oceana Broadbeach Beachfront Holiday Apartments.
Does Oceana on Broadbeach have Wifi?
YES, Free WIFI is available at Oceana on Broadbeach.
What credit cards are accepted by Oceana on Broadbeach?
Visa, Mastercard and American Express are accepted. PLEASE NOTE THERE IS A 2% SURCHARGE FOR AMERICAN EXPRESS.
What is the Standard Occupancy for the apartments?
Standard Occupancy: 2 bedroom = 4 persons; 3 bedroom = 6 persons; 4 bedroom = 8 persons; One extra adult/child per apartment can be accommodated on a roll-away or sofa bed. Extra person charges apply. Children under 2 are free except when requiring any additional bedding.
What are your Office Hours?
8 am – 5:30 pm Monday to Friday
8 am to 4 pm Saturday
9 am to 1 pm Sundays and Public Holidays.
8 am to 4 pm Saturday
9 am to 1 pm Sundays and Public Holidays.
What is your Check In / Check Out Time?
Check in time is 2:00 pm* and the check out time is 10:00 am. Half daily rate applies for late check-out till 12:00 pm, the full daily rate applies for later check-outs.
Transfers, Rentals & Reservations
Our reservations desk can recommend airport transfers, assist with your car rental and provide complimentary bookings to theme parks, tours and entertainment.
Apartment Furnishings & Decor
As all the apartments are individually owned and furnished, the images displayed on this website may not necessarily correspond with the apartment you are allocated. However, all apartments are of a similar standard to those shown in the web page photos.
What is the car parking height restriction?
Our car parking is a basement car park, the Max Height is 2.1 Meter, one car space is allocated for each apartment.
How much are your Deposits & Payments?
For confirmation of bookings we will need a deposit of $350.00.
This can be paid by Master card, Visa or Amex (surcharge of 2%), or by direct transfer
Balance of account should be paid on your arrival.
What are your Booking Cancellation & Refund Policies?
Cancellation Policy:
Cancellations made 28 days or more prior to the scheduled arrival date will receive a full refund, less a $50.00 administration fee.
Cancellations made within 28 days of the arrival date are non-refundable. Additionally, no refunds will be provided for early departures once the stay has commenced.
Visa, Mastercard and American Express are accepted. PLEASE NOTE THERE IS A 2% SURCHARGE FOR AMERICAN EXPRESS.
A copy of your ID and credit card pre-authority of $300.Paid by cash or card.