Privacy policy
For All Bookings:
Our website address is: https://www.oceanaonbroadbeach.com.au.
Collection of Personal Information
We collect personal information only when necessary for the purposes of providing our services. This may include:
- Full name
- Contact details (email address, phone number, mailing address)
- Payment information (credit/debit card details)
- Government-issued identification
- Booking details (arrival/departure dates, guest preferences)
- Vehicle registration (if parking is required)
Use of Personal Information
We use the information collected for the following purposes:
- To process and confirm your reservation
- To communicate with you regarding your booking
- To facilitate check-in and check-out procedures
- To email specials to returning guests
- To provide customer support
- To comply with legal obligations and regulatory requirements
We do not sell, rent, or share your personal information with third parties except where required by law or as necessary to provide our services (e.g., payment processors).
Storage and Security
We take reasonable steps to ensure that your personal information is stored securely and protected against unauthorized access, alteration, or disclosure. This includes both digital and physical safeguards.
Disclosure of Information
We may disclose personal information to:
- Third-party service providers who assist with payment processing, IT support, or legal compliance
- Law enforcement or government authorities where required by law
All third parties are contractually obligated to protect your data and only use it for specified purposes.